Terms of Service

Kompena is operated by Kompena ApS, a private limited company registered in Denmark (CVR 44 12 87 65), registered address Vesterbrogade 20, 1620 Copenhagen V, Denmark (“we”, “us”, “Kompena”). These Terms are between us and the legal entity or individual using the service (“you”, “Customer”).

Kompena connects to your marketing, e-commerce and analytics data sources (or reads publicly available signals about your storefront when not connected), computes a deterministic, explainable growth score, and generates prioritized, prescriptive recommendations and a prioritised roadmap. Recommendations may be executed by you, using the ready-to-paste AI prompt we provide, or delegated to us under an execution retainer (Section 5).

We continuously improve the scoring engine, connectors and recommendation catalog. Where a change materially reduces functionality you rely on, we will give reasonable notice.

• ·You must provide accurate information when creating an account and keep your login credentials confidential.
• ·You are responsible for activity under your account, including access you grant to teammates or anyone else you invite.
• ·Connecting a third-party data source (e.g. Shopify, Google Analytics, Meta Ads, Klaviyo) requires that you have the authority to grant access. We request read-only scopes: we do not write to your accounts, publish from them, change their settings, or remove or restrict your own administrators. You can revoke our access at any time from the provider, and doing so does not by itself end your subscription.
• ·We may suspend access that we reasonably believe compromises the security or integrity of the service.

The free audit is provided at no cost and does not require a card. Paid plans (Growth and Scale) are billed monthly in advance in Danish kroner and renew automatically until cancelled. There is no binding period and no minimum term: you can cancel at any time from your account settings, and cancellation takes effect at the end of the period you have already paid for. We do not provide partial-month refunds except where required by law.

Fees are exclusive of VAT, which is added where applicable. We may change the price of future periods with at least 30 days' notice; if you do not accept a change you can cancel before it takes effect, and it will not apply to you. If a payment fails, we may suspend access to paid features until the balance is settled, while preserving your underlying data.

An execution retainer is an optional add-on that buys a monthly pool of delivery capacity, denominated in credits (Pro, Max and Enterprise). It is billed monthly on the same footing as a subscription and carries no binding period: you can cancel at any time, effective at the end of the period you have paid for. When you accept a recommended task into your execution queue, our engine proposes a time estimate; the estimate becomes final only once you and Kompena confirm it. Confirmed credits are then deducted from your pool.

• ·Unused capacity does not roll over between billing periods unless your plan specifically states otherwise.
• ·Execution work is delivered by Kompena. Before a task starts, you separately authorize our access to the specific systems it requires, scoped to that task (see the Data Processing Agreement, Section on sub-processors).
• ·We aim for accurate estimates, but delivery time can vary with scope changes you request mid-task; material changes are re-estimated and re-confirmed before further credits are deducted.
• ·Execution work product (code, copy, campaign assets, configuration) is delivered to you and, once paid for, is yours to use; we retain the right to reuse general methods, playbooks and non-identifying know-how.

You agree not to:

• ·Use the service to store or process data you do not have the legal right to share with us.
• ·Attempt to reverse-engineer, scrape, or circumvent rate limits or access controls of the platform.
• ·Use the service to build a directly competing product, or resell access without our written consent.
• ·Upload unlawful, infringing, or malicious content, or use the platform in a way that violates applicable advertising, consumer-protection, or data-protection law.

We own the platform, scoring engine, playbook catalog and all underlying software and documentation. You own your business data and the content you upload. You grant us a limited license to process your data solely to provide and improve the service, subject to the Privacy Policy and DPA. Aggregated, de-identified benchmarking data derived from customer accounts may be used to improve segment benchmarks; it is never shared in a form that identifies you or your business.

Growth scores, value estimates and recommendations are decision-support tools grounded in your data. They are not guarantees of revenue, ranking, or business outcomes. You remain responsible for decisions made using the platform, including any execution work you commission.

To the maximum extent permitted by law, our aggregate liability arising from these Terms or use of the service is limited to 25% of the fees you paid us in the twelve (12) months preceding the claim. Neither party is liable for indirect, incidental or consequential damages, including lost profits, lost revenue or lost data. Nothing in these Terms limits liability that cannot be limited under Danish law, including for gross negligence, wilful misconduct, or death or personal injury.

The service reads platforms we do not control. Google, Meta, Klaviyo, Shopify and others may change, restrict or withdraw their APIs, redefine how a metric is calculated, or suspend your account with them. We are not responsible for those changes or for any resulting gap or delay in the data we can read, and such an event is not a breach of these Terms. Where a source becomes unavailable we will say so in the product rather than infer a number we cannot read.

Either party may terminate for convenience per the cancellation terms in Section 4. Either party may terminate immediately for the other's material, uncured breach. For 30 days after termination you can still sign in to export your data; after that we retain it only as described in the Privacy Policy's retention schedule, and delete it on request in accordance with that policy. Aggregated, de-identified benchmark and outcome statistics derived from your account under Section 7 are not personal data and are not deleted, because removing them would silently change the benchmarks other customers are measured against.

We may update these Terms to reflect changes to the service or legal requirements. We will notify you of material changes by email or an in-product notice at least 14 days before they take effect. Continued use after that date constitutes acceptance.

These Terms are governed by the laws of Denmark, without regard to conflict-of-law principles. Any dispute not resolved informally within 30 days will be submitted to the exclusive jurisdiction of the Danish courts, with venue at the Copenhagen City Court (Københavns Byret), unless mandatory consumer-protection rules require otherwise.

Questions about these Terms: legal@kompena.com. Postal address: Kompena ApS, Vesterbrogade 20, 1620 Copenhagen V, Denmark.

The library lets you publish analyses and skills for other customers to use. You keep ownership of what you contribute and grant us a worldwide, royalty-free licence to host, display and distribute it as part of the service. You confirm that it is yours to share, that it contains no personal data and no confidential figures from your business, and that it does not infringe anyone's rights.

A skill is instruction text that you or another customer runs in your own AI agent. We review contributions before publication and refuse anything that carries a link, hides text, or asks for access it has not declared, but a review is not a warranty. Contributed content is not our advice, it is not covered by our estimates, and you remain responsible for what you choose to run. We may remove or withdraw any contribution at any time.

If you send us ideas or suggestions, we may use them freely and without obligation to you. You do not have to send them, and nothing you send is treated as confidential unless we agree otherwise in writing.

Features we label as new, preview or beta are provided as they are. They may change or be withdrawn, and the service commitments in these Terms do not apply to them while they carry that label.

We would like to name you as a customer and show your logo, and we will ask you first. You may say no, or withdraw permission later, by writing to us. You may state that you use Kompena.

Neither party may transfer this agreement without the other's written consent, except to a company that acquires substantially all of its business. If a provision is held invalid, the rest stands and the invalid part is read as closely to its intent as the law allows. These Terms, together with your order, the Privacy Policy and the Data Processing Agreement, are the whole agreement between us and replace anything said before. Sections on fees, intellectual property, confidentiality, contributed content and liability survive termination. Notices to you go to the email on your account; notices to us go to the address in Section 1.